Terms & Conditions
Terms and Conditions
1. Overview
1.1. Welcome to detourexcursions.com (together with all related domains, white label and affiliate Websites, the “Website”). The Website is a platform where users can discover and book day-tours, multiday trips, shore excursions, transfers, and other travel experiences and services (individually, a “Product”, or collectively, the “Products”). The terms “we”, “us”, “our”, and “detourexcursions” refer to DeTour Excursions. The terms “you”, “your”, and “yourself” refer to you, the user of the Website or Products. By accessing the Website, or participating in any Products booked via the Website, you accept and agree to be bound by these DeTour Excursions Terms of Use (the “Terms of Use”) and our Privacy Policy.
1.2. DeTour Excursions does not directly operate any of the Products listed on the Website. All Products listed on the Website are operated by independent, third party companies (the “Suppliers”). DeTour Excursions facilitates the purchase or reservation of these Products (“Bookings”) on behalf of the Suppliers.
1.3. DeTour Excursions makes no warranty of any kind, either expressed or implied, in relation to the accuracy or correctness of any information that appears on the Website, including prices, descriptions, availability, photos, reviews, coordinates, or any other information available on the Website. DeTour Excursions reserves the right to modify, add, or remove any information on the Website at any time, for any reason.
1.4. DeTour Excursions may, from time to time, update and amend these Terms of Use without notification. Please review these Terms of Use regularly, as your continued participation and use of the Website confirms that you agree to be legally bound by these Terms of Use.
1.5. If you wish to contact DeTour Excursions, you will find our contact information listed at the bottom of each page on the Website.
2. User Accounts
2.1. Users of the Website have the option to register an account as a traveler, travel advisor (“Travel Advisor Account”), or supplier (“Supplier Account”), (collectively, a “User Account”). If you choose to register a User Account, your personal information associated with your User Account is subject to our Privacy Policy. If you do not agree with these Terms of Use, or the terms set forth in the Privacy Policy, please do not register a User Account or use the Website.
2.2. Travel Advisor Accounts are subject to these Terms of Use in addition to the Travel Advisor Terms and Conditions. The Travel Advisor Terms and Conditions can be accessed at any time by clicking the button labeled “Terms” within your User Account dashboard.
2.3. 2.3. Supplier Accounts are subject to these Terms of Use in addition to the Supplier Terms and Conditions. The Supplier Terms and Conditions can be accessed at any time by clicking the button labeled “Terms & Conditions” within your User Account dashboard.
2.4. You are responsible for safeguarding the password to your User Account.
2.5. You are responsible for all activity and Bookings that take place via your User Account.
2.6. You are not permitted to create a User Account on the Website if you are a competitor of DeTour Excursions, if you are representing someone other than yourself, or if you are engaging in illegal or malicious activity.
2.7. DeTour Excursions reserves the right to terminate User Accounts at any time, for any reason.
3. Contributed Content
3.1. All content and information that you upload, submit, or otherwise contribute to the Website, including any descriptions, photos, videos, reviews, posts, uploads, comments, and ratings (“User Content”) may be altered, modified, or removed at DeTour Excursions discretion.
3.2. By uploading or submitting User Content, you agree to allow DeTour Excursions to use or distribute your User Content across any medium, for any reason, and without attribution.
3.3. You understand and agree that you will not be compensated for your User Content, regardless of how it is used by DeTour Excursions.
3.4. If your User Account is terminated for any reason, Project Expedition may continue to use your User Content.
3.5. You confirm that you have the legal right to use and distribute any User Content that you upload or submit to DeTour Excursions. In the event that you upload or submit anything that infringes on an existing copyright or trademark, you agree to assume all legal and financial liability that may arise from an intellectual property dispute or lawsuit.
4. Payments
4.1. Payments can be made with major credit cards and debit cards. Payments are processed by a third-party payment processor contracted by DeTour Excursions (“Payment Processor”).
4.2. Full payment is due at the time of booking unless agreed otherwise, or unless you are booking a Product that requires a deposit at the time of booking (“Deposit Products”).
4.3. Deposit Products require that you pay a deposit at the time of booking for a Booking to be confirmed. You are responsible for paying the remaining balance on the Booking directly to the Supplier, on the day of your reservation. Failure to do so may result in the cancellation of your booking, and the forfeiture of your deposit.
5. Pricing
5.1. All prices include local taxes and payment processing fees, unless stated otherwise.
5.2. Prices do not include gratuities, insurance, visas and immigration fees, or any item not listed in the inclusions section of the Product page, unless stated otherwise.
5.3. Prices are subject to change without notice until a Booking is confirmed.
5.4. All prices are stated in United States Dollar (“USD”).
5.5. The default Payment Currency on DeTour Excursions will be United States Dollar (“USD”).
5.6. If a Supplier lists a price for a Product (the “Supplier Price”) in a different currency to your default Payment Currency, DeTour Excursions will automatically convert the Supplier Price to your default Payment Currency (a “Converted Price”) at an exchange rate determined by DeTour Excursions. Please note that Converted Prices will fluctuate over time, as the exchange rate of the underlying Supplier Price changes.
7. Booking Vouchers
7.1. When you make a Booking, you will receive an email containing a formatted view of all critical and relevant information pertaining to your reservation (“Booking Voucher”). If you have a User Account, you can view your Booking Vouchers within your User Account at any time.
7.2. You must have your Booking Voucher available on the date of service so that you have the contact information of the Supplier should any unexpected circumstances arise.
8. Cancellations, Modifications, and Complaints by the User
8.1. You are responsible for checking the cancellation policy that applies to each Product prior to making a Booking. You will find the cancellation policy listed at the bottom of each Product page on the Website and on the Booking Voucher of confirmed Bookings.
8.2. If you need to cancel or modify a Booking, you must submit your request online via email.
8.3. A request to modify an existing Booking will be subject to availability and the approval of the Supplier. Upon approval from the Supplier, DeTour Excursions will issue you a new Booking Voucher that confirms the requested modifications.
8.4. If you experience an issue with a Booking, you must report it to DeTour Excursions no later than 14 days after the date of your reservation. All issues must be reported on time, in writing, and emailed to admin@detourexcursions.com. Your failure to comply with these requirements will eliminate the possibility of a refund.
8.5 For Individual Reservations: 2 days (48 hours) or more in advance: 100% refund. Less than 2 days, between 48 and 24 hours prior the reservation 50% refund. Less than 1 day, or les than 24 hours prior the reservation NO refund granted.
No shows or late arrivals: No refund
8.6. For Group Reservations: Please contact sales Team
9. Other Cancellations and Modifications
9.1. If a Supplier cancels a Booking due to a situation outside of their control, including weather, mechanical failure, strikes, and other unforeseen events, then a full refund will be provided. However, in situations where only a portion of an original itinerary is impacted, then the Supplier is not required to cancel a Booking and may, at their discretion, offer a partial refund or an alternative of equal or greater value.
9.2. Please note that cancellations and changes related to weather are at the complete and total discretion of the Supplier. If you refuse to participate in a Booking because of the weather and your Booking is not canceled by the Supplier, then you are not due a refund.
9.3. You understand that some Products have additional restrictions or requirements, such as body weight and height requirements, age and health restrictions, and more. It is your responsibility to make yourself aware of this information prior to making a Booking. Failure to comply may result in the Supplier cancelling your Booking without a refund.
9.4. If you arrive late or fail to show up for a scheduled reservation, then you will not be eligible for a refund. It is your responsibility to become familiar with pick up instructions or the meeting location for a Booking prior to the start of your reservation.
9.5. In rare circumstances, DeTour Excursions may need to cancel a confirmed Booking. DeTour Excursions reserves the right to cancel or modify any Booking at any time. If a reasonable alternative cannot be arranged, DeTour Excursions will issue you a refund.
10. Refunds
10.1. Eligibility for a refund will be determined by the cancellation policy of your Booking. As per Section 8.1, it is your responsibility to familiarize yourself with the cancellation policy prior to making a Booking.
10.2. Approved refunds will be issued back to the original form of payment used to make a Booking.
10.3. DeTour Excursions will endeavor to process approved refunds within two business days. Once processed, it generally takes 5-7 business days for a refund to post back to the original form of payment (please note that this time frame is ultimately determined by the financial institution that issued the credit or debit card and is outside of DeTour Excursions control).
10.4. Should an error occur while processing a refund whereby the amount refunded is greater than the refund amount that was approved, Project Expedition reserves the right to process a new charge to correct the error.
11. Shore Excursions
11.1 DeTour Excursions offers Shore Excursions that provide additional benefits and protections to cruise passengers. All Shore Excursions on DeTour Excursions offer the Cruise Friendly Refund Policy. You are responsible for checking and understanding which policies apply to your booking(s). The details of each policy are as follows:
11.1.1 Cruise Friendly Refund Policy
11.1.1.1 Shore Excursions with this benefit will offer a full refund if any of the following occur:
– Your cruise ship arrives late, and you miss your Shore Excursion as a result.
– Your cruise ship changes its date of arrival and it is not possible to reschedule.
– Your cruise ship skips port.
– Your cruise is canceled by the cruise line.
11.1.1.2 In the event of a refund claim for one of these reasons, DeTour Excursions will verify the cruise ship’s actual itinerary before processing a refund. To be eligible for a refund, you must submit your claim in writing no later than 14 days after the scheduled date of the Shore Excursion.
11.1.2 Back to Ship
11.1.2.1 DeTour Excursions guarantees that you will get back to your ship on time, provided that all of the following requirements apply:
– Your Shore Excursion is scheduled to end no less than 2 hours prior to the scheduled departure time of your cruise ship. It is your responsibility to confirm your ship’s departure time prior to booking, in addition to re-confirming the ship’s itinerary on the day of the Shore Excursion.
– You have not changed or deviated from the original itinerary of the Shore Excursion that you booked on DeTour Excursions.
– The delay in returning to the ship was due to no fault or action of your own.
11.2 All tour start times on Project Expedition are displayed in the local time of the port of call. Please note that some cruise itineraries may utilize a different time zone.
12. Travel Documents and Insurance
12.1. It is your sole responsibility to ensure that you have the appropriate travel documents and prerequisites necessary for travel. This includes, but is not limited to passports, visas, and vaccinations.
12.2. DeTour Excursions does not sell travel insurance, but we strongly recommend that you purchase a comprehensive travel insurance policy prior to your departure. Depending on the policy, travel insurance may offer coverage for non-refundable expenses in the event of an unexpected cancellation or modification.
13. Chargebacks
13.1. All chargebacks will incur a processing fee of $20 per chargeback.
13.2. You understand that DeTour Excursions reserves the right to pursue legal action in the event that a chargeback is filed for a valid charge and DeTour Excursions incurs a loss as a result (also known as friendly fraud).
13.3. If a chargeback is filed prior to the travel date of a Booking, then DeTour Excursions may either require a new payment equal to the disputed amount to keep the Booking as originally scheduled, or DeTour Excursions may cancel the booking. In the event of a cancellation due to a chargeback, any relevant cancellation penalties will still apply.
14. Intellectual Property
14.1. Excluding third party content, the Website, text, logos, and trademarks are Copyright © – DeTour Excursions – All Rights Reserved.
14.2. No content, text, logos, or trademarks on this Website or on any DeTour Excursions affiliated product may be reproduced, copied, transferred, downloaded, scraped, databased, or otherwise acquired or distributed without the prior written consent of DeTour Excursions.
14.3. DeTour Excursions goes through great lengths to ensure that all content on the Website is appropriate and that it meets necessary attribution requirements. If you see any content that you believe should not be displayed on the Website, or if you see content that may infringe on existing intellectual property rights, please email us at: admin@detourexcursions.com
15. Links to Third Party Sites
15.1. The Website may contain links to third party websites not operated by DeTour Excursions. These links are for your reference only. DeTour Excursions does not control these websites and is not responsible for their content or privacy practices. Please take necessary precautions when navigating to third party websites.
16. Limitations of Liability,
16.1. Suppliers listed on the Website are third party entities and are not agents or affiliates of DeTour Excursions. DeTour Excursions is not liable for any injuries, death, sickness, accidents, property damage, delays, neglect, poor weather, negative consequence or expenses caused, made possible by, or associated with the Supplier, their Products, their Bookings, or their affiliates.
16.2. DeTour Excursions is not responsible for any damages, loss of revenue, loss of business, loss of opportunity, loss of reputation, or any negative consequence associated with the use of this Website or any DeTour Excursions product or service.
16.3. As per Section 1.3, DeTour Excursions cannot guarantee the accuracy of information on the Website and disclaims any and all liability relating to any inaccuracies. Should a Booking be made under an incorrect price, DeTour Excursions reserves the right to collect payment from the User for the correct price or cancel the Booking.
16.4. DeTour Excursions has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, acts of war, terrorism, epidemic, pandemic, police or military operations, unforeseen road hazards, accidents and related delays, force majeure, or other causes beyond our direct control, and we have no responsibility for any additional expense, omissions, delays, re-routing, or acts of any government or authority.
16.5. If DeTour Excursions is found liable for any loss or damage related to your participation in a Booking, DeTour Excursions maximum liability shall not exceed the amount that you paid for the Booking related to the claim.
16.6. If a Booking is canceled by DeTour Excursions or by a Supplier, then DeTour Excursions shall not be liable for any cost associated with the purchase of an alternate or replacement service.
17. Indemnification
17.1. You agree to defend and indemnify DeTour Excursions and all of their respective officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs, and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:
17.1.1. Your breach of these Terms of Use;
17.1.2. Your violation of any law or the rights of a third party;
17.1.3. Your use of the Website;
17.1.4. Your participation in any Product or Booking; or
17.1.5. Your negligence or willful misconduct.
18. Severability
18.1. In case any provision of these DeTour Excursions Terms of Use shall be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall, to the extent permitted by law, not in any way be affected or impaired thereby.
19. General Provisions
19.1. You agree that no joint venture, partnership, or employment relationship exists between you and DeTour Excursions as a result of these Terms of Use or your participation in the Website, Products, or Bookings.
19.2. These Terms of Use, in addition to the Travel Advisor Terms and Conditions and Supplier Terms and Conditions where applicable, constitute the entire agreement between you and DeTour Excursions with respect to the Website, Products, and Bookings, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and DeTour Excursions
19.3. Any rights not expressly granted herein are reserved.
20. Accessible Tours
20.1 Wheelchair Accessible tours: A Wheelchair Accessible tour is defined as a tour that you can fully participate in while remaining in a wheelchair, with the following expectations:
20.1.1 Venues on the tour are 100% wheelchair accessible. Exits and entrances have ramps/elevators that can be accessed without the use of stairs.
20.1.2 If applicable, transportation vehicles will allow you to get in and out of the vehicle without needing to be removed from your wheelchair.
20.1.3 If the venue cannot allow access to a wheelchair, a full refund will be provided.
20.1.4 Each guest in a wheelchair must be accommodated by one adult (18+) who can assist with mobility needs.
20.2 Limited Mobility Required tours: An Accessible Tour with Limited Mobility Required is a tour where you may be required to walk or stand for a very limited time, with the following expectations:
20.2.1 Venues (and transportation vehicles) may require that guests are physically able to get up and out of their wheelchair for limited mobility such as walking or steps.
20.2.2 These tours cannot accommodate wheelchairs and other mobility devices that cannot be easily carried up and down a few steps and/or out of a vehicle.
20.2.3 If you require the assistance of a wheelchair (or other mobility device), you must bring it with you.
20.2.4 If you rent or borrow a wheelchair from the tour operator or a third party vendor, DeTour Excursions is not be liable for any issues that may arise from the use of such device.
20.2.5 Each guest must be accommodated by one adult (18+) who can assist with mobility needs.
20.2.6 Each guest in a wheelchair must be accommodated by one adult (18+) who can assist with mobility needs.